Privacy Policy
A transparent summary of how Flur and IDERA TECH LTD protect, process, and respect your financial data.
Introduction
IDERA TECH LTD (trading as Myver/Flur) is committed to protecting your personal data and respecting your privacy. This policy covers the Flur mobile application, web dashboard, and related services.
We comply with the Nigeria Data Protection Regulation (NDPR) 2019 and the Nigeria Data Protection Act (NDPA) 2023. By using our services, you consent to the practices described in this policy. Please read this alongside our Terms of Service.
Data Controller Information
Data Controller
IDERA TECH LTD (Trading as Myver/Flur)
RC 1234567, Ikeja,
Lagos, Nigeria
Data Protection Contacts
Personal Data We Collect
Identity & KYC
- •Full Name
- •BVN, NIN
- •Date of Birth
- •Government ID Image
Financial Info
- •Bank Account Details
- •Transaction History
- •Wallet Balance
- •Payment Beneficiaries
Device Data
- •IP Address
- •Device Model & OS
- •Unique Device IDs
- •Login Location
Contact Data
- •Email Address
- •Phone Number
- •Residential Address
How We Collect Data
Directly from you
Registration forms, profile updates, KYC submission, and customer support interactions.
Automatically
Device information, usage logs, location data, and transaction metadata when you use our services.
Third parties
Identity verification services, banking partners, and regulatory databases for compliance.
How we use your data
We use your information we collect to operate our business and provide you with the best possible service and products tailored to your needs. This includes these purposes:
Service Delivery
To create your account, process payments, and manage your Flur wallet safely and securely.
KYC & Compliance
To verify your identity and meet our legal obligations and our trusted partners' service agreements and to any bank.
Fraud Prevention
To monitor for fraud attempts and protect your funds by verifying your identity as a measure in security checks.
Product Improvement
To analyze usage data, develop new features, and improve the services we offer you and others within your organization.
*Important: We do not sell your personal data to third-parties for marketing purposes.
Purposes & Legal Basis
Contractual Necessity
To provide the Flur services, process payments, maintain your account, and deliver features requested by you.
Legal Obligations
To comply with KYC/AML laws, fraud monitoring, tax reporting, and regulatory requirements (CBN/NFIU).
Legitimate Interests
To improve our product, prevent fraud, ensure network security, and analyse app performance.
Consent
For marketing communications and precise location data. You may withdraw consent at any time.
Note: You can withdraw consent for marketing or optional data processing by contacting support or changing your app settings.
Data Sharing & Disclosure
Service Providers & Partners
Payment processors, ID verification, and cloud hosting vendors under strict contracts.
Within Flur Ecosystem
Necessary visibility for recipients, merchants, and SecurePass functionality.
Legal & Regulatory
Disclosures to CBN, NFIU, courts, or law enforcement as required by law.
Aggregated Data
Anonymous data used for research and analytics (cannot identify you).
International Data Transfers
Your data is primarily stored in Nigeria. However, some service providers may process data internationally. We ensure all transfers are protected by appropriate safeguards, such as Standard Contractual Clauses (SCCs) and adequacy decisions required by Nigerian law.
Contact DPO for transfer detailsData Retention
DATA CATEGORY
RETENTION PERIOD
Account & KYC Data
Duration of relationship + 5-10 years (Legal requirement)
Transaction Records
Minimum 5 years after transaction
Marketing Data
Until consent is withdrawn
Anonymised Analytics
Indefinite (No personal identifier)
Upon expiration of the retention period, data is securely deleted or permanently anonymised.
Data Security Measures
Technical
End-to-end encryption, Multi-Factor Authentication (MFA), secure coding practices, and 24/7 monitoring.
Organisational
Role-based access controls, strict confidentiality agreements, regular staff training, and vendor due diligence.
Physical
Secure data centres with restricted access, off-site backups, and adherence to industry-standard protocols.
Your Rights Under NDPR/NDPA
Access
Rectification
Erasure
Restriction
Portability
Object
Withdraw Consent
Lodge Complaint
To exercise any of these rights, please contact dpo@flur.app. We typically respond within 30 days. Exceptions may apply based on legal requirements.
Children's Privacy
Flur is not intended for individuals under the age of 18. We do not knowingly collect data from children. If we become aware that we have collected data from a minor without parental consent, we will take steps to delete it immediately. Parents can contact dpo@flur.app for concerns.
Changes to this Policy
We may update this policy periodically. We will notify you of significant changes via the Flur app, email, or our website. Continued use of our services after updates constitutes acceptance of the revised policy.
Contact Us
Get in Touch
PRIVACY & DATA PROTECTION
privacy@flur.appCUSTOMER SUPPORT
support@flur.appOffice
HEADQUARTERS
IDERA TECH LTD (Flur)
3rd Avenue O Close
Festac, Lagos.