Merchant Policy
A structured overview for business owners and finance teams. This summary outlines your rights, obligations, and the rules of engagement for using Flur's merchant services.
This page summarises key merchant rules. For the comprehensive Merchant Policy and Merchant Agreement, click here.
Introduction
This Policy governs all merchant services provided by Flur, including Flur Shop, POS systems, Payment Links, and the Merchant Dashboard. It acts as a supplement to our general Terms of Service and Privacy Policy. By operating a merchant account, you agree that your business activities will comply with these rules at all times.
Who should read this?
Store owners, accountants, founders, operations managers, and anyone handling payments via Flur.
Merchant Eligibility & Registration
Who can join?
- Registered business entity in Nigeria
- Valid CAC registration & TIN
- Verifiable physical or online presence
- Relevant industry licenses (if applicable)
Onboarding requirements
- Business contact details & Address
- IDs for Directors/Owners (KYC)
- Corporate bank account for settlements
- Risk assessment clearance
Prohibited Business Types
Flur is unable to support businesses operating in high-risk or unregulated sectors. Operating in these categories will result in immediate termination.
* This list is not exhaustive. Flur reserves the right to decline any business model deemed too risky.
Fees & Pricing
Calculated based on payment method (Card vs Transfer), volume/tiers, and risk assessment. Check your dashboard for your specific rates.
0.5% capped at ₦1,000 for local cards (Standard regulatory cap). Device rental/purchase fees apply separately.
Chargeback handling, refund processing, and currency conversion fees may apply where relevant.
Note: All fees are automatically netted off from your settlement or debited from your wallet.
Settlements & Reserves
Funds arrive in 2 business days
Available for eligible merchants
May apply to high-risk accounts
Important: Settlement timelines may be extended if we detect unusual activity, high chargeback rates, or suspected fraud.
Flur Shop: Instagram Commerce
Automate your social selling with Flur. We handle invoicing, payment collection, and inventory sync so you can focus on growth.
Merchant Responsibilities:
Flur is not responsible for product quality. You own the customer relationship.
Payments & Refunds
Acceptance
You can accept payments via Cards (Visa, Mastercard, Verve), Bank Transfers, and Flur Wallet. Subscriptions and split payments are supported for eligible merchants.
Refund Policy
Merchants must have a clear refund policy visible to customers. Refunds should be triggered from the Flur dashboard. The merchant bears the cost of the original transaction fee.
Chargebacks & Disputes
The Process
When a customer disputes a charge, funds are held immediately. You have 24-48 hours to provide evidence (receipts, delivery proof, chat logs).
Fees apply for lost disputes.
Excessive Chargebacks
Maintaining a chargeback ratio above 1% puts your account at risk.
- Funds may be held in reserve
- Settlement lines extended
- Account termination
Compliance Obligations
Data & Reporting
You have access to real-time transaction data, settlement reports, and analytics via the dashboard. This data is for your business use only.
Customer data must be handled in compliance with NDPR/GDPR laws.
Account Suspension & Termination
Why we might suspend you
What happens next
- Payment capabilities disabled immediately
- Funds held for up to 180 days for disputes
- Limited access to historical data