Flur POS Policy
A structured overview for merchants using Flur POS terminals and software. Understanding your operational responsibilities.
POS services overview
Flur provides point-of-sale (POS) terminal hardware and software services to enable merchants to accept card and electronic payments in physical locations. This policy acts as a supplement to your main Merchant Policy and Terms of Service.
It covers the end-to-end lifecycle of your POS terminal usage, including acquisition, secure operation, supported transaction types, and the return process. Adherence to this policy is mandatory for compliance with financial regulations and anti-money laundering (AML) laws.
Who should read this? Store owners, cashiers, and staff who handle Flur POS.
Terminal acquisition & setup
Getting a terminal
Purchase or Rent: Terminals can be purchased outright or rented monthly, subject to availability and credit checks.
Security Deposit: A refundable security deposit may be required for rental units.
Store Details: You must provide accurate location and business details for each terminal configuration.
Setup & placement rules
Assignment: Terminals are linked to specific merchant IDs and cannot be swapped between stores without re-configuration.
Authorized Staff: Only trained staff members should have access to operate the POS.
Physical Security: You are responsible for the physical security of the device during business hours.
Loss, theft, or damage must be reported immediately to Flur support. See Fees & Returns sections for liability details.
Payment types supported
Card Payments
Supports Chip & PIN, Contactless (NFC), and Magnetic Stripe for local and international cards (Visa, Mastercard, Mireo).
Pay by Transfer
Generate a dynamic virtual account on the POS screen. The device listens for the transfer and confirms instantly.
QR Payments
Merchant scans customer QR or displays a dynamic QR code on the POS for customers to scan and pay.
Split & Group
Smart Split allows a single bill to be paid via multiple methods. Group payments handle multiple customers in one flow.
Scheduled / SecurePass
Supports pre-authorized charges and tokenized payments via SecurePass for recurring customers.
*Not all features may be available on all terminals or in all markets; availability depends on your configuration.
Security & compliance
Terminal security
PCI-PTS certified hardware. End-to-end encryption for all card data. Built-in physical tamper detection mechanisms.
Operational security
Strict staff authorization protocols. Shielded PIN entry is mandatory. Perform daily visual checks for skimmers.
Compliance
Merchants must adhere to Flur's AML policies. Device software must be kept up to date with automatic Flur security patches.
POS fees & charges
Per-transaction POS fee
Capped percentage or flat fee; varies by industry & volume.
Terminal rental or ownership
Monthly rental fee deducted from settlement, or one-time purchase cost.
Replacement & Support
Fees apply for lost/damaged devices. Standard remote support is included.
All POS fees and commercial terms will be shown in your merchant onboarding pack or directly agreed with you. Fees may be updated with notice.
Prohibited POS uses
No personal cash advances or "kiting".
Taking POS outside registered location.
Processing prohibited business types.
Splitting transactions to evade limits.
Tampering with hardware/software seals.
Using device for non-business purposes.
Violating these rules may lead to immediate suspension, termination, fund holds, and notifications to regulators.
Returns & termination
Ending POS rental or service
Merchants may terminate the service by providing the required notice period. You must stop using the terminal immediately and return it in good working condition to receive your security deposit refund (if applicable).
Immediate deactivation
Flur reserves the right to remotely deactivate devices upon suspected fraud or misuse/violation. In such cases, settlements may be delayed, and you are liable for replacement fees if the device is not recovered.
Even after POS services end, some obligations (e.g., chargebacks, outstanding fees, record keeping) continue until fully resolved.
Contacts
POS Support
POS INQUIRIES
pos@flur.appGENERAL SUPPORT
support@flur.appOffice
HEADQUARTERS
IDERA TECH LTD (Flur)
3rd Avenue O Close
Festac, Lagos.