POS Policy
Official guidelines for the usage, security, and maintenance of Flur Point-of-Sale terminals.
Introduction
Flur provides Point-of-Sale (POS) terminals to merchants to facilitate offline payment collections. This policy governs the acquisition, usage, and security protocols for these devices. Any merchant assigned a POS terminal must comply with these terms.
Eligibility & Assignment
Active Merchant Status
You must have a verified Flur Merchant Account and maintain consistent activity.
Volume Requirements
Terminal assignment may be subject to minimum monthly transaction volume targets.
Document Verification
Proof of business address and location verification is required before hardware dispatch.
Bailment Agreement
The terminal remains the property of Flur or its banking partners under a bailment model.
Device Care & Maintenance
Daily Operational Care
Ensure the device is charged using only the provided adapter.
Keep the device clean and away from high heat, moisture, or direct sunlight.
Only use high-quality thermal paper rolls compatible with the device.
Connectivity & Updates
Security & Safeguards
Physical Tampering
Do not attempt to open the device or bypass security seals. Tampering triggers an automatic security lock.
PIN Protection
Always allow customers to enter their PIN discreetly. Never ask for or record a customer's PIN.
Device Reporting
Lost or stolen devices must be reported to Flur Support within 2 hours to prevent unauthorized access.
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